Our Telemedicine Policies and Procedures

Telemedicine Links

Click on the link for your provider five minutes prior to your appointment time to ensure compatibility:

Dr. Shah: https://doxy.me/pbh
Barbara: https://doxy.me/bjohnson
Mariah Mathews: https://doxy.me/mgmathews
Keri Kendall: https://doxy.me/kkendal

Please read our policies and procedures before your first telemedicine appointment.

Policies and Procedures

Patients, Parents and Guardians,

Below are instructions on how to access and operate the website for Telemedicine appointments only. As you are aware, our office requires a debit/credit card on file for our No Call No Show policy. This card will be used for payment unless you call to inform us otherwise.

All charges for appointments will be authorized the weekday before the scheduled appointment.
Please call our office if you need to change the card on file or would rather reschedule your appointment (817) 778-8884.

As always, all medication refill requests must be requested via portal message to your provider. The portal will be monitored for medication refills and clinical questions.

DO NOT PORTAL MESSAGE DR. SHAH FOR ANY SCHEDULING PURPOSES .. CALL (817) 778-8884

IF DR. SHAH CALLS YOU, HIS NUMBER COMES THROUGH AS “BLOCKED” OR “NO CALLER ID”

Telepsych Instructions
Doxy.me is an audio-video platform (like Skype or FaceTime) specifically tailored for medical appointments. Telepsych can be accessed on your computer, phone, or tablet. There is no additional charge to use this service and it does not require any download or installation of software. You will, however, need the following:
Secure and uninterrupted access to the internet (WiFi preferred)
if on a laptop/computer: webcam and microphone

THE PATIENT MUST BE PRESENT DURING THE APPOINTMENT
ALL NO-CALL / NO-SHOW POLICIES APPLY TO TELEPSYCH